3. Support Projects
EDCS’s SAP practice is supported by committed investments ensuring customer engagement is at the forefront as well as partnering with them to ensure desired business outcomes. EDCS’s unparalleled support provides Instance Management and Incident Management as well as testing, evaluation and deployment of application change management.
Technical
- Defect Fixing
- Service requests & Change Requests
- Enhancements
- Integrations with other systems
- UI Refresh
- Performance & Optimizing the code
Functional
- New module implementations and rollouts
- Application Configuration
- Testing
- Training requirements
Administration & Operations
- Authorization Management
- Preventive Maintenance
- Performance Tuning